WARRANTY
Standard “Shop” Warranty-
Under the terms of the Standard “Shop” Warranty The Gear Shop warrants and guarantees the remanufactured transfer case to be free from defects in material and workmanship for a period of 18 months (unlimited mileage) beginning on the sale date as notated on the invoice. This warranty is extended to the original purchaser only and no warranties or guarantees, written or implied, are extended to any other party. This warranty is limited to repairing or replacing the remanufactured transfer case which upon our examination proves to have become defective during the warranty period. All warranty claims filed under this Standard “Shop” Warranty require the suspected defective transfer case to be sent to The Gear Shop for warranty inspection prior to any replacement units being sent to the customer. No guarantee is extended for additional work not specified on the invoice. This warranty does not cover broken or “burned” gears or damage resulting from extreme off-roading, abuse, accident, racing, or faulty operation of any part or parts not described on the invoice (such as shift linkage, shifter assemblies, motor or transmission mounts, worn or defective drive shaft components, electrical components, etc.). This warranty will be considered null and void if the transfer case has been used in any application other than that which it was originally intended or if it has been repaired or altered outside of The Gear Shop’s remanufacturing facilities.
Units run out of lubricant, under filled or over filled with lubricant, or filled with the incorrect lubricant will not be covered under the terms of this warranty. Defective seals are covered under warranty; units “burned” from lack of lubrication due to defective seals are NOT covered under warranty. It is the vehicle owner’s responsibility to properly maintain their vehicle including maintaining the proper type and level of fluid in the unit. The Gear Shop is in no way involved with the filling or maintaining of fluid in the transfer case and accepts no responsibility for damage caused by incorrect or insufficient lubrication.
This warranty is a “parts only” warranty covering only the repair or replacement of a verified and qualified defective transfer case and does not cover such things as diagnostic time, R&R labor, fluid, towing, rental car, loss of use, loss of earnings, personal injury damages, per diem expenses, nor any other consequential or incidental damages or expenses. The Gear Shop reserves the right to refund the full purchase price in lieu of all claims otherwise due a claimant under the terms of this warranty.
Platinum No Fault Warranty-
The Platinum No Fault Warranty is a premium, upgraded warranty available for an additional cost and is The Gear Shop’s highest level of coverage. It is the strongest warranty in the industry and unlike our Standard “Shop” Warranty that only covers the part, our Platinum No Fault Warranty also covers your out-of-pocket expenses – including towing, diagnosis, R&R labor, fluid, rental car, and shipping – for a full 36 months with unlimited mileage.
COVERAGE COMPARISON
|
Coverage Component |
Shop Warranty |
Platinum Warranty |
|---|---|---|
|
Warranty Term |
18 Mo / Unlimited Miles |
36 Mo / Unlimited Miles |
|
No Fault Coverage |
✗ No |
✓ Yes |
|
Replacement Unit |
✓ Provided |
✓ Provided |
|
Diagnostic Labor |
✗ Not covered |
✓ Up to $125 (1 hr max) |
|
R&R Labor |
✗ Not covered |
✓ Up to $125/hr • 5 hr max ($625 max) |
|
Towing |
✗ Not covered |
✓ Up to $150 |
|
Rental Vehicle |
✗ Not covered |
✓ Up to $70/day • 5 days max ($350 max) |
|
Fluid Replacement |
✗ Not covered |
✓ Up to $40 |
|
Inbound Shipping |
✓ Covered |
✓ Covered |
|
Outbound Shipping |
✓ Covered |
✓ Covered |
WHAT “NO FAULT” MEANS
If a genuine transfer case failure occurs, we cover it regardless of the cause. Whether the failure resulted from a manufacturing issue or from an installation or operator issue — coverage is authorized as long as a real transfer case failure is confirmed upon inspection.
SINGLE-USE PROVISION
The Platinum Warranty is single-use. After a verified Platinum claim is fulfilled, coverage for the remainder of the 36-month term reverts to our standard Shop Warranty (parts-only replacement). The warranty term does not reset or extend.
- All transfer cases come with the Standard “Shop” 18 Month / Unlimited Mileage Warranty.
- Platinum No Fault 36 Month / Unlimited Mileage Warranties are available for an additional cost.
- Please contact us for warranty details and limitations before ordering at 410.477.4327
Important Warranty Notice
The 36-Month Extended Warranty sold on purchases made prior to July 28, 2026 is not the same warranty as the Platinum Warranty introduced on July 28, 2026.
The coverage, terms, benefits, exclusions, and limitations of the previously offered 36-Month Extended Warranty differ from those of the Platinum Warranty described on this page. Customers who purchased a 36-Month Extended Warranty before July 28, 2026, remain covered under the warranty terms that were in effect at the time of their purchase and are not automatically entitled to the coverage or benefits of the Platinum Warranty.
